Excellerate Team Development Courses and Workshops

Developing the Skills and Systems for Predictable Repeatable Team Success
Excellerate's customised team building courses support the development of effective work groups and high performance teams. Preworkshop needs analysis, team diagnostics and thorough consultation ensures the careful design of your programme to:

Target the specific developmental needs of your team Harness individual and collective strengths Build clarity, alignment and commitment to team goals and direction Improve team dynamics to enhance relationships and improve results Develop the systems and processes required for optimal team performance

"I want to thank you for the last couple of days. What a wonderfully, powerful course. You have provided our team with a genuine awareness and the correct tools to be able to move forward toward our goals. I am looking forward to working this knowledge into my working relationships, my courses and into some aspects of my personal life. Thank you so much for your support and guidance and above all else, your inspiration"

The Team Performance Programme

Excellerate’s Team Performance Programme provides Team Leaders and intact work teams with a deeper understanding of team dynamics and team systems, while building the practical skills to guide the development of highly effective and productive work teams. The Team Foundation Workshop and eight Team Performance Modules can be delivered as single sessions or configured into a customized programme to accommodate the level of your team, objectives, timeline and budget. This modular approach ensures relevant, timely, targeted development with maximum flexibility.

Team Foundation Workshop
Intact work teams attend the Team Foundation Workshop (with their Team Leaders). Guided by results of their team diagnostic they design a Team Improvement Action Plan and a Team Development Plan based on Excellerate's 8 Team Performance Modules. The Team Foundation Workshop is a one-day introductory workshop that covers the basic concepts of team formation, team dynamics and the essential elements of high performance. This workshop focusses on:

Team Formation, Growth and Development
In this session team members develop an understanding of the process of team development (to support well-judged interventions) and a common language for discussing team performance needs and challenges

Team Membership and Individual Contribution
A team is made up of different people who behave in fundamentally different ways in their approach to communicating, problem solving, working with others and decisions making. A team of only 10 will have 100 relationships; it is not surprising then that while some of these relationships are very open and supportive others are less so. In this session team members and up to four other nominated colleagues complete an individual questionnaire. This enables the team member to:

Receive feedback from other team members and compare how they see themselves with how others see them.
Help team members determine their strengths and how they can best contribute to the team.
Develop greater clarity of what others have to offer and how they contribute to the team
Develop a deeper understanding of collective strengths and weaknesses, and how to manage these
Develop teamwork and cohesion by integrating individuals into the team whilst respecting diversity

Team Diagnostic Report
Team members complete a team diagnostic to identify strengths and areas for development. Consolidated results are fed back to the team for evaluation, discussion and issue identification. In this session the team evaluates their results to :

Identify opportunites and the barriers affecting the team's productivity and performance
Design an Improvement Action Plan for return to work
Guide the team in planning further development based on Excellerate’s 8 Team Performance modules

 

The Eight Team Performance Modules

Module 1: Charting the Course
In this workshop the team works together to establish the foundation for teamwork and the unity of action required to achieve organizational objectives. Team members:

Develop an understanding of the team’s context within the wider organization
Create and commit to a jointly owned vision of the future, shared goals, values, and beliefs
Define the team’s identity and develop a healthy self-belief in themselves to build a positive
culture and climate of trust

 

Module 2: Planning for Team Performance
In this workshop the team develops the skills and systems that align individual effort and team contribution to direct time, effort and resources.Team members work to:

Identify goals and establish performance measures
Plan, prioritise and clearly specify what is important and what needs to be done
Develop clear expectations of members contribution to promote greater personal responsibility and commitment
Evaluate the team’s structure, allocation of roles, team talent and skill requirements to support successful implementation of plans, projects and tasks

 

Module 3: Managing Team Performance
In this workshop the team develops the skills and supporting systems to:

Assess and utilize financial, material and information resources to accomplish objectives
Identify and effectively use the talent of team members to achieve tasks and objectives.
Use processes to prioritise, plan, manage and run effective team meetings
Hold each other accountable against agreed plans and standards
Provide constructive feedback on individual contribution to team performance
Establish and manage boundaries within the team and with other teams

Module 4: Reviewing Team Performance
In this workshop the team develops the skills to objectively assess team processes and evaluate performance to continually improve team effectiveness. Team members learn how to:

Collectively review team progress, contribution and achievement to continuously improve how they interact and how they perform
Assess the environment and acquire new and more effective behaviours as context and roles change
Utilize the team and individuals’ experience to integrate this with and build upon the teams knowledge

 

Module 5: Team Problem Solving and Decision Making
In this workshop the team learns how to encourage divergent thinking and apply the strengths and opinions of others to solve problems and make better quality decisions. Team members learn how to:

Use a systems view to deal with complexity and ambiguity
Apply strategies to analyse problems, evaluate viewpoints and synthesize information to formulate solutions
Promote an environment that generates innovative ideas, alternatives and solutions
Apply methods to produce well informed group decisions
Set the boundaries within which the team can make decisions, solve problems and exploit opportunities.

 

Module 6: Creative Team Conflict
In this workshop the team develops the skills and strategies, and identifies the specific methods and norms to proactively manage and resolve conflict.  Team members lean how to:

Recognise causes of conflict, the types and the specific conflict sequences within the team
Take positive action to openly tackle conflict, tension and disputes
Apply a structured system of goal-setting to proactively work through conflict to attain mutual goals and successful outcomes
Employ appropriate communication, consensus building and negotiation methods to resolve differences, forge agreements and build ownership of difficult decisions

 

Module 7: Change Ready, Willing and Able
In this workshop the team develops the understanding, skills and awareness to recognise and respond to emerging opportunities and risks. They learn how to:

Apply creativity, vision and strategic thinking to increase awareness, exploit potential and new opportunities
Challenge each other to constantly improve, adapt and respond flexibly to change
Plan for, implement and facilitate change within the team environment

 

Module 8: Delivering on the Customer Experience
In this workshop the team examines the internal and external customers processes that deliver the team's customer experience. They learn how to:

Develop and manage a team identity that is consistent with who it is, what it does and how
it delivers on the customer experience
Evaluate the processes, systems and services which create the customer experience
Identify strategies to manage customer expectations and the customers view of product and service
Anticipate customer needs and trends through foreseeing future needs and developments
Develop organization relationships and networks to create partnerships that support the delivery of quality products and responsive services.

Researchers have found teams that receive team training show greater proficiency in all these areas than teams that do not. Another benefit to generic team-skills training is that it can be used over a broad range of employees and involve very little retraining. The research also shows that a team’s success rate can be improved even
if only the most task-critical team member receives the team training.
(Personnel Psychology [Ellis et al.], 2005

Not what you were looking for?
Then let us know what you need and we'll design your customised team programme
Whatever your requirement give us a call without any obligation to see how we can help.